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Customer Success & Delivery Manager

Location: Remote or Hybrid
Employment Type: Full-Time

Start Date: [flexible] between February and April 2025

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About Us

Prospera Labs builds the best bots. We are a vertically integrated AI Agent & Chatbot solution provider. We combine our low-code AI bot platform with professional expertise, a quality focused engineering mindset and white glove customer service to deliver the best agents in the world at reasonable prices. We empower entrepreneurs, small business owners, and visionary managers to launch bot-based products without the huge R&D expense.

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At this stage, we’re a tight-knit team of passionate builders, thinkers, and dreamers. We are moving fast and the demands of the role are constantly changing. Joining us now means you get to shape not just the product, but the company’s direction and its mission.

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Role Overview

We’re looking for a dynamic Customer Success & Delivery Manager who can seamlessly bridge the gap between our customers and the development team. This hybrid role combines the skills of an Account Representative, Project Manager, Solution Architect, and Scrum Master to ensure successful project delivery and exceptional client satisfaction.

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Key Responsibilities

  1. Customer Engagement

    • Build strong relationships with customers to understand their business needs and objectives.

    • Act as the primary point of contact, ensuring clear and effective communication.

    • Translate customer requirements into actionable technical tasks.

  2. Project Management

    • Define project scopes, priorities, and milestones in collaboration with stakeholders.

    • Develop and maintain project timelines, ensuring on-time delivery.

    • Proactively identify risks and implement mitigation strategies.

  3. Technical Oversight

    • Collaborate with the development team to design scalable solutions aligned with customer requirements.

    • Guide design decisions to ensure they align with best practices and project goals.

    • Ensure technical documentation and project specs are clear and comprehensive.

  4. Agile Leadership

    • Lead Scrum ceremonies, including sprint planning, standups, and retrospectives.

    • Manage the product backlog, prioritize tasks, and maintain alignment with customer needs.

    • Foster a culture of continuous improvement and accountability.

 

What You Bring

  • Proven experience in a hybrid role involving customer engagement, project management, and technical oversight.

  • Strong understanding of SaaS platforms and AI technologies.

  • Proficiency with Agile methodologies and tools (e.g., Jira, Trello).

  • Excellent communication and interpersonal skills.

  • Ability to manage multiple projects and priorities in a fast-paced environment.

  • Some technical background or familiarity with software architecture and development workflows is a plus but not required

 

What We Offer

  • Opportunities to work on groundbreaking AI projects

  • Competitive compensation that includes generous equity and healthy cash.

  • A high-performance team culture that values creativity, experimentation, and excellence. We love to push people to deliver their best work, even when its uncomfortable.

  • The chance to work with founders who are as passionate about impact as they are about technology.

  • Flexibility to work in a way that suits your lifestyle. We believe in results, not clocking hours​

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